Summary
This course provides customer service crews initial training in Energy Queensland’s National Energy Customer Framework (NECF) obligations and their responsibilities in relation to identifying, mitigating, and reporting potential breaches.
Please note: No booking changes can be made within 24 hours of the planned date/time of this course.
Training Mode
Face to face
Duration
2 hours
COST (ex. GST)
$60 per person
Do you have a query or want to discuss the availability of this course? Please submit a Training availability enquiry form.
Prerequisites
This course has no prerequisites.
1 Location
Oxley
19 Bannerman Street, Oxley QLD 4075
Upcoming Course Sessions
Tue 26th Nov 2024
7:30am
- 9:30am
BRISBANE
93 spots
available
person
Cost (ex. GST)
$60.00
Thu 5th Dec 2024
7:30am
- 9:30am
BRISBANE
97 spots
available
person
Cost (ex. GST)
$60.00
Tue 28th Jan 2025
7:30am
- 9:30am
BRISBANE
100 spots
available
person
Cost (ex. GST)
$60.00
Tue 25th Feb 2025
7:30am
- 9:30am
BRISBANE
100 spots
available
person
Cost (ex. GST)
$60.00
Tue 25th Mar 2025
7:30am
- 9:30am
BRISBANE
100 spots
available
person
Cost (ex. GST)
$60.00
Tue 22nd Apr 2025
7:30am
- 9:30am
BRISBANE
100 spots
available
person
Cost (ex. GST)
$60.00
Tue 20th May 2025
7:30am
- 9:30am
BRISBANE
100 spots
available
person
Cost (ex. GST)
$60.00
Tue 17th Jun 2025
7:30am
- 9:30am
BRISBANE
100 spots
available
person
Cost (ex. GST)
$60.00
Tue 15th Jul 2025
7:30am
- 9:30am
BRISBANE
100 spots
available
person
Cost (ex. GST)
$60.00
Tue 12th Aug 2025
7:30am
- 9:30am
BRISBANE
100 spots
available
person
Cost (ex. GST)
$60.00
Tue 9th Sep 2025
7:30am
- 9:30am
BRISBANE
100 spots
available
person
Cost (ex. GST)
$60.00
Tue 7th Oct 2025
7:30am
- 9:30am
BRISBANE
100 spots
available
person
Cost (ex. GST)
$60.00
Tue 4th Nov 2025
7:30am
- 9:30am
BRISBANE
100 spots
available
person
Cost (ex. GST)
$60.00
Tue 2nd Dec 2025
7:30am
- 9:30am
BRISBANE
100 spots
available
person
Cost (ex. GST)
$60.00
| Date & Time | Locations | Availability | No. of People | COST (ex. GST) | |
|
Tue 26th Nov 2024
7:30am
- 9:30am
|
BRISBANE
|
93
spots
|
|
$60.00
|
|
|
Thu 5th Dec 2024
7:30am
- 9:30am
|
BRISBANE
|
97
spots
|
|
$60.00
|
|
|
Tue 28th Jan 2025
7:30am
- 9:30am
|
BRISBANE
|
100
spots
|
|
$60.00
|
|
|
Tue 25th Feb 2025
7:30am
- 9:30am
|
BRISBANE
|
100
spots
|
|
$60.00
|
|
|
Tue 25th Mar 2025
7:30am
- 9:30am
|
BRISBANE
|
100
spots
|
|
$60.00
|
|
|
Tue 22nd Apr 2025
7:30am
- 9:30am
|
BRISBANE
|
100
spots
|
|
$60.00
|
|
|
Tue 20th May 2025
7:30am
- 9:30am
|
BRISBANE
|
100
spots
|
|
$60.00
|
|
|
Tue 17th Jun 2025
7:30am
- 9:30am
|
BRISBANE
|
100
spots
|
|
$60.00
|
|
|
Tue 15th Jul 2025
7:30am
- 9:30am
|
BRISBANE
|
100
spots
|
|
$60.00
|
|
|
Tue 12th Aug 2025
7:30am
- 9:30am
|
BRISBANE
|
100
spots
|
|
$60.00
|
|
|
Tue 9th Sep 2025
7:30am
- 9:30am
|
BRISBANE
|
100
spots
|
|
$60.00
|
|
|
Tue 7th Oct 2025
7:30am
- 9:30am
|
BRISBANE
|
100
spots
|
|
$60.00
|
|
|
Tue 4th Nov 2025
7:30am
- 9:30am
|
BRISBANE
|
100
spots
|
|
$60.00
|
|
|
Tue 2nd Dec 2025
7:30am
- 9:30am
|
BRISBANE
|
100
spots
|
|
$60.00
|
|
Skills Acquired
On successful completion of this module including all prerequisites and assessments you should have these skills:
- Understand the importance of upholding NECF obligations
- Understand the risks and repercussions of non-compliance
- Categorise scenarios into NECF breach types
- Gain awareness of the impact that non-compliance has on our customers
- Be able to identify, report and mitigate breaches